Question 1

How long does delivery take in Kuwait?

Accepted Answer

Orders placed before 2:00 pm on business days are typically delivered within 1–2 days across Kuwait. You will receive tracking by email and SMS once your order ships.

Question 2

Do you deliver to the GCC?

Accepted Answer

Yes — we ship to Saudi Arabia, UAE, Bahrain, Oman, and Qatar. GCC delivery usually takes 3–5 business days. Duties and customs, if applicable, are shown at checkout where required.

Question 3

What is your returns policy?

Accepted Answer

Full-price items may be returned within 14 days of delivery. Items must be unworn, unwashed, with tags attached. Intimate apparel, swimwear, and final-sale pieces may not be eligible unless faulty. Contact us with your order number to start a return.

Question 4

How do I find my size?

Accepted Answer

Each product page includes a size guide. If you are between sizes, our stylists generally recommend sizing up for abayas and structured pieces, and staying true to size for knitwear.

Question 5

Can I add a gift message or wrapping?

Accepted Answer

Yes. Select gift options in your cart or at checkout. Every inicio order arrives in signature packaging — add a personal message and we will print it on our thank-you card.

Question 6

Which payment methods do you accept?

Accepted Answer

We accept major credit and debit cards, Apple Pay, and KNET where enabled. Manual bank transfer instructions are sent by email when selected at checkout.

Question 7

How do I track my order?

Accepted Answer

Use our order tracking page with your order number and email, or open the link in your shipping confirmation. Account holders can also view status under My orders.

Question 8

Can I speak to a stylist?

Accepted Answer

Absolutely. Message us on WhatsApp or email client care for fit advice, occasion dressing, or pairing suggestions — we reply within one business day.